All our items are handmade and has a lead time of 14 business days excluding shipping.

To edit and /or make any changes to your online purchase we need to be notified within 24 hours of the order being placed. 

We offer 10% OFF on your first purchase online when you subscribe to our newsletter.

We offer local shipping for your convenience through a third party at a flat rate of R120.00.  Delivery times vary depending on your location. Regional or remote areas take longer as these areas are only serviced twice weekly.

You can select to collect your order from our office  in Randburg at no charge. We will send an email to confirm when your order is ready to collect. Please be sure to bring you order number with to verify collection.

Once your order is completed you will receive an email with your tracking information to follow your parcels journey and the contact information of the courier company for ease of reference.

Please note that we contract a third party courier on your behalf, we are a small business and as such, we don’t own our own logistics. Once the parcel has left our premises we won’t be held liable for any loss or damages due to the third party company.

Our courier partners offer liability cover upon request. Please contact us to get a quote on your behalf. Liability coverage will be for the consignees account.

International orders usually take 5 to 7 working days to reach you once they have left our offices. The price of this service varies depending on destination. The price quoted for shipping excludes any duties or taxes imposed through the country of entry.

The responsibility for any custom duties, foreign taxes or other fees which may be imposed through the country of entry, will rest with the customer/ recipient.To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise:. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient.

For further information, it may be necessary to call your local customs offices to gain further details.

Please ensure that you enter the correct delivery information and contact numbers when checking out. Incorrect addresses or contact numbers causes delays in delivery or can be returned to sender.

Please ensure that you or someone appointed by you is available to receive your parcel at your address. The courier will attempt to deliver three times, after the third failed delivery attempt the parcel will be returned to us. A new courier charge will apply.

Once the courier has handed over the parcel to you or the appointed person Elgara will not be held liable for damage or loss.

Please see our returns policy for complete instructions on how to return your purchased item

We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us.  Please see our Privacy Policy for details.

Avoid contact with chemicals.
Remove during physical exercise.
Store in a dry, cool place. Preferably in a soft pouch.
Clean with a damp soft, lint free cloth, Do not submerge in water.
Handle with care, our glass beads are delicate.
Avoid excess tugging.
Please keep away from children.

You are welcome to contact the Elgara team on email at penny@elgara.co.za. We strive to make your experience fantastic, so be sure to contact us for anything you need.